Introduction.
At ARQ Deals LLC (Mercatobay), our Wholesale Terms and Conditions govern the partnership between your business and ours. These terms ensure clarity for wholesale buyers regarding eligibility, ordering, payments, and compliance. By adhering to these wholesale policies, we foster a transparent partnership for authorized retailers.

1. Eligibility

To qualify for a wholesale account, you must provide valid business documentation, such as a business license, tax ID, and other required information. We reserve wholesale accounts for physical retail stores and qualified e-commerce websites only. Note: We strictly prohibit resellers on Amazon and other third-party marketplaces.

2. Ordering Process

• Minimum Order Value: All wholesale orders must meet a minimum value of $3,000.

• Order Placement: Orders can be placed through our website at mercatobay.com or by contacting our wholesale team at [email protected].

• Order Changes: Any modifications must be communicated within 24 hours of placement. Changes cannot be guaranteed after this period.

3. Payment Terms for Wholesale Agreements

• Payment is due at the time of order placement unless otherwise agreed in writing.

• Accepted methods: Credit/Debit Cards (Visa, Mastercard, American Express) and Digital Wallets (Apple Pay, Google Pay).

• Wholesale orders are final and non-refundable once processed.

4. Shipping and Delivery Policies

• Shipping Costs: Borne by the customer unless pre-negotiated.

• Delivery Times: Vary by location/availability; estimates provided upon confirmation.

• Damages/Missing Items: Report within 5 business days via email with photo evidence.

5. Prohibited Sales Channels

Unauthorized resale on Amazon, eBay, Walmart, or other third-party platforms is prohibited without written authorization. Approved sales channels include physical stores and pre-approved e-commerce sites. Violations may result in account suspension or legal action.

6. Branding and Marketing

Use of Images: Wholesale customers may use our approved product images and descriptions for marketing purposes on approved websites and social media platforms. Any alterations or additional branding must be approved in writing.
Product Representation: Wholesale customers must accurately represent our products and refrain from making any claims or guarantees that are not provided by ARQ Deals LLC.

7. Returns and Exchanges

Returns are not accepted for wholesale orders except in cases of damaged or defective merchandise.
Any returns or exchanges due to defects must be requested within 7 business days of receipt. ARQ Deals LLC reserves the right to issue a credit or replacement at our discretion.

8. Intellectual Property

All trademarks, logos, product names, and intellectual property are the exclusive property of ARQ Deals LLC. Wholesale customers are not permitted to use any of these properties without prior written consent.

9. Limitation of Liability

ARQ Deals LLC is not responsible for any indirect, special, or consequential damages that result from the use of, or the inability to use, the products purchased.

10. Amendments

ARQ Deals LLC reserves the right to amend these Wholesale Terms and Conditions at any time. Notice of changes will be provided to wholesale customers via email or on our website.